Gorgias vs Tidio

A side-by-side comparison for cross-border e-commerce sellers — pricing, features, and integrations. Both are AI Customer Service tools.

	Gorgias	Tidio
Summary	Ecommerce-focused helpdesk with an AI Agent that auto-resolves order and support inquiries.	Live chat and Lyro AI agent that resolves up to 67% of customer questions automatically.
Pricing	Free trial + paid from $10/mo	Free tier + paid from $24/mo
Free tier / trial	Yes	Yes
Best for	Shopify and ecommerce stores scaling support	Small stores wanting free live chat plus AI
Key features	AI Agent auto-resolves conversations Omnichannel inbox (email, chat, social, SMS) Order management and macros	Lyro AI agent for automated answers Live chat with visitor tracking Flows automation for proactive chat
Integrations	Shopify, BigCommerce, Magento, WooCommerce, Klaviyo, Recharge	Shopify, Messenger, Instagram, WhatsApp, Zendesk
Platforms	Shopify, BigCommerce, Magento, WooCommerce	Shopify
	Visit Gorgias →	Visit Tidio →

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